At the neighborhood hardware, where you can’t just browse…
Waiting. Someone shuffles to the front.
“I could help you?”
“Yeah, I need a roll of painter’s tape.”
“What kind of tape?”
“Painter’s tape….” Seeing the look of confusion, I continue: “the blue tape, for masking off while painting.”
“What’s it used for?”
Straight face. I say, patiently, “…for masking off while painting.”
“You mean masking tape?”
“No, painter’s tape. It’s blue. Specifically for painting.”
She goes in the back, rummages around and triumphantly raises a roll of tape which is… unfortunately grey. And duct tape.
“No, that’s duct tape. Painter’s tape. Look for a blue tape.”
Some more rummaging around, and she cautiously shows me a roll of… blue painter’s tape. “Yes! That’s it! Do you have any that is wider?”
She looks at the tape, looks at me. “You mean thicker?”
“Yes, ok, thicker.” No, I don’t want thick tape, I want wider tape, but this has gotten way too complicated.
Rummages around. “No…”
“OK, I’ll take that then.”
She smiles, tells me it’s only $15 instead of $25, not knowing that I probably would have paid $25 just to get the tape without all the drama and been happy. And I show her the label says… wait for it… “Painter’s Tape”.
New Rule: If I can’t browse the wares, I won’t peruse your lairs.
Observation: This is why the government of Trinidad and Tobago charges an online purchase tax of 7%. Because of these valuable interactions.